Refund policy
We are committed to providing our customers with excellent service and helping you find the products that best suit your needs. Included below are our policies which govern exchanges & returns. If you have any questions on these policies, please don’t hesitate to contact us at: sale@customslatmills.com
Website purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed; if you selected Free Shipping during checkout, we will deduct our original shipping and handling fees from your overall refund.
Only regular priced items may be refunded. Sale items cannot be refunded.
How to request an Exchange or Return.
You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.
We charge a reship fee on exchanges. The reship fee must be paid before we can reship your exchange. The fee is $5 for the first item and $3 per additional item shipped in the same shipment.
Contact us via email: sale@customslatmills.com
Please have your order number on-hand to help facilitate your return
Let us know why you’d like to return the product—we’ll help you determine if there is an exchange that will better suit your needs
We will email an RMA number to you with detailed instructions on exchanging or returning your merchandise
Treadmills, Slatmills & Dog Crates
readmills, Slatmills & Dog Crates must be received in New/Unused Condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs and the associated cancellation/restocking fees noted on the product page of the item being returned. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees. Please understand, you are responsible for coordinating and paying for the freight charges to ship the treadmill, slatmill or dog crate back to us.
Once the return is received please allow 7-10 days for the return to be processed and the refund to show on your bank statement.